Refund Policy

Unambiguous and equitable refund policy for your assurance

Overview

At SharedAccessCommons, we recognize that plans may shift, and we are committed to offering transparent and just refund conditions. This document specifies the terms under which refunds might be granted for yacht rental services.

Please review this document thoroughly prior to making a reservation. By reserving a charter with SharedAccessCommons, you are accepting and agreeing to these terms for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full reimbursement minus administrative charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Terms: Must be requested in written form through email or phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the entire cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund

Stipulations: A valid rationale needed; service charges apply

Less than 24 Hours Before Charter

No Refund

Eligible for: No refunds provided

Exception: Situations of urgency may be taken into account

Substitute: Credit for charter might be awarded at the discretion of management

Prerequisites: Evidence required for claims of emergency

Weather-Related Cancellations

Our Assurance Regarding Weather

Your safety prevails. In the event our certified captain determines the weather to be unfit for yachting, we provide flexible alternatives:

  • Complete Refund: Fully returned payment if it's not possible to reschedule
  • Reschedule: Change your booking to an available date without additional fees
  • Charter Credit: Get a credit that's valid for a year from the original booking date

Evaluating Weather Conditions

The criteria we use for judging weather include:

  • Analyzing wind patterns and force
  • Assessing sea conditions and wave size
  • Checking visibility and forecasting precipitations
  • Obeying advisories and warnings from the Coast Guard
  • A safety assessment from a professional captain

Time for Decision: Determinations regarding weather cancellations are made no less than 4 hours ahead of the set sailing time.

Refunds in the Event of Medical Emergencies

Events of Urgency

Situations that might be grounds for special reflections are as follows:

  • Sudden ailments or injuries that necessitate hospital stays
  • Passing of a family member
  • Unexpected military assignment or recall
  • Requirement for jury service or a court subpoena
  • Natural events that impact travel

Documentation for Emergencies

To handle requests for refunds owing to emergencies, we need:

  • A medical affirmation or documentation from a hospital
  • A death certificate, if relevant
  • Military order copies
  • Notices of court or jury service
  • Emergency proclamations or travel warnings

Procedure: Emergency refund requests are acted upon between 3-5 working days after we receive appropriate documentation.

Cancellations Due to Operational Reasons

Issues Technically Related

If the yacht appointed to you suffers from technical issues that remain unresolved:

  • Vessel Alternative: We'll try to offer a similar substitute
  • Complete Refund: Provided if a suitable replacement isn't available
  • Partial Refund: Should the substitute vessel differ in cost
  • Compensation: Additional remuneration might be given for the trouble caused

Shortage of Crew

On the rare occasion that a certified crew member is unavailable:

  • An alternate crew will be sought when feasible
  • Full refund if the charter can't proceed
  • Reschedule without additional fees

Procedure for Processing Refunds

Mode of Payment

We process reimbursements via the same financial method that was used to make the booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Fees for Processing

Credit Card Handling

€50 cost for cancellations executed over 72 hours in advance

Processing via Bank Transfer

€25 charge for all reimbursements done through bank transfer

Handling International Transactions

Additional charges may be incurred for transactions across countries

Issuance of Charter Credits

Cases for Credit Issuance

Charter credits might be granted instead of refunds under these scenarios:

  • Late cancellation (less than 24 hours prior)
  • Cancellations due to severe weather
  • Voluntary requests to reschedule
  • Delays or disruptions in service

Conditions of the Credit

  • Validity: Good for one year from date of issue
  • Non-transferable: Cannot be exchanged with other parties
  • Value: Equals the full value of the charter without administrative fees
  • Application: Usable for any charter that is currently available
  • Lapse: No extension past the 12-month limit

Prorated Refunds for Incomplete Services

Interruptions During Service

If your yachting experience is cut short or interrupted due to factors we can manage:

  • Reimbursement corresponding to the duration not utilized
  • Credit for an equal value future charter
  • Complimentary services or enhancements

Disruptions Caused by Guests

Should a charter end prematurely due to actions by guests or violations of safety guidelines:

  • No return for the portion not used
  • Total fees are still due
  • Possibility of extra charges arising

Settling Refund Disagreements

Disputes over refund decisions can be dealt with through:

  • Seeking a reevaluation by our administrative staff
  • Offer of supplementary evidence or documentation
  • Resolution via consumer protection authorities
  • Legal action under the jurisdiction's law

How to Submit a Refund Claim

Step 1: Reach Out

Lodge your refund application through:

Step 2: Provide Data

Ensure the following is included in your plea:

  • Token of booking
  • Scheduled date and time
  • Motivation for withdrawing
  • Relevant supporting evidence (if needed)
  • Chosen method of reimbursement

Step 3: Examination and Action

Our team will confirm your approach within a day, juxtapose it with this policy, inform you of our conclusion within two days, and proceed with endorsed refunds within the schedules noted herein.

Vital Remarks

  • All solicitations for reimbursement should be made in a documentary format
  • Refunds are executed in €, irrespective of the preliminary payment method
  • It's highly advised to consider travel insurance
  • The details within this policy may be altered given a 30-day notice
  • Refunds are inclusive of relevant taxes and legal directives

Getting in Touch

For inquiries or to request a refund, reach out to:

Refund Operations
SharedAccessCommons Marine Services Ltd.
Marina Point
Hamburg 22587
Germany

Phone: +49 40 1234567
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Date of Last Revision: August 26, 2025

This policy aims to be clear-cut and fair. We encourage you to examine these stipulations cautiously before arranging a booking and to contact us if any queries arise.